ReviewBatch is an online community management tool that allows business owners to manage and respond to their online/social media reviews. Business owners in the service industry (or any industry for that matter) want to spend their time in their business. This tool is designed to aggregate ALL of their online reviews from customers and put them into one manageable location. They can review, categorize and respond to customer reviews, whether they are positive or constructive.
It works like this: Customers review a company online (positive or negative) which shows up on a social media outlet (i.e. Facebook) or a review site (i.e. Yelp). A notification is sent directly to that business owner/manager and they are able to review and respond to that customer’s comments.
We feel that having this tool available is like having a marketing manager working around the clock to both protect and promote your company.